Terms and Conditions

HOUSE RULES – Villa Rondine

1. Smoking is prohibited inside the property. Please smoke only outside.
2. Please report any disturbances or damages that occur during your stay immediately to the landlord. We will investigate the issue and resolve it as quickly as possible.If you notice any cleanliness issues upon your arrival, please send us an email by 9:00 PM on the day of arrival. We will address the issue as soon as possible. If you find any damages upon arrival, please email the landlord at becker@villarondine.de (with photos) by 11:00 AM on the day after your arrival. Please respect quiet hours (10:00 PM to 8:00 AM and 1:00 PM to 2:00 PM) in the residences and all accommodations with neighboring apartments.
3. It is forbidden to reprogram/reset WiFi routers or TV channels. Otherwise, the guest will be charged for the technician’s costs.
4. Please separate your waste and adhere to the collection days if a door-to-door service is offered. In other cases where there are collection points, it is important to dispose of the waste before departure. If you still find trash in your accommodation, we reserve the right to charge an additional fee of EUR 80.00 for the inconvenience.
5. Please always close awnings, sun umbrellas, windows, and shutters before departure (including Velux windows in the attic). Hanging towels or laundry over the balcony railing is not permitted in the apartments. We ask guests to use the laundry lines provided in the building.
6. Please turn off the air conditioning before leaving the property for several hours and before your departure. Also, please do not leave the air conditioning on while windows and doors are open.
7. Please handle the key carefully and do not leave it in the door from the inside when leaving the house. The guest is always responsible for any locksmith services needed.
8. Please use only the designated parking spaces/garages.
9. Children under 3 years old must always wear a diaper in bed and a diaper/swimsuit in the pool.
10. Use of the swimming pool (if available) is always at your own risk.
11. Please follow the rules posted in the pool area.
12. Pets are not allowed unless a request has been made to the landlord. Please note that the presence of a pet incurs an additional charge of EUR 7.00 per day. Pets are not allowed in communal areas and near the swimming pool; they must not be left alone in the apartment.
13. Please leave the kitchen clean, the refrigerator empty, and the dishes/cutlery/pots and pans well washed; otherwise, the landlord reserves the right to charge an additional fee of EUR 50.00.
14. Please return the loungers, sun umbrella, and all other inventory items to their place upon departure.
15. Please note that check-out is by 10:00 AM.
16. Please return the keys to the location where you picked them up upon arrival or hand them to our staff member who provided them to you.

LEGAL PROVISIONS – Villa Rondine

Persons other than those listed in the booking are not allowed in the apartment and the pool area.

As every accommodation provider is required to transmit traveler data to public authorities, it is necessary to complete the online check-in with the personal details of all overnight guests before arrival.

The following information is required: First name, last name, date and place of birth; document number, place and date of issuance of the document of the person listed in the booking; tax number (Italian guests); full address and mobile phone number.

If you have any questions, the landlord is happy to assist in advance.

The presence of a pet brought by the customer in an accommodation where it is not explicitly allowed constitutes a breach of contract; consequently, the landlord must terminate the contract and charge an amount of EUR 200.00 for special cleaning. Damages caused by the customer’s pet must be compensated by the customer.

Before the start of the stay in any accommodation, payment for the accommodation as well as a deposit is required. The landlord will release the deposit once the house has been checked at the end of the stay and no anomalies/damages or defects have been found.

If the cost to repair damages caused by the customer exceeds the amount of the deposit paid, the landlord will charge the customer the difference for the remaining amount. It is up to the landlord to provide proof of the intervention cost with an invoice.

The deposit cannot be paid in cash. The payment is made via bank transfer or Paypal.

Please note that the pool is open from 01/05 to 31/09, depending on weather conditions. The dates may vary depending on weather conditions and stay regulations, please discuss bookings outside this period with the landlord.

It is recommended to purchase at least one travel cancellation insurance. The tenant can certify that they have liability insurance for damages caused by themselves, their children, or their pets.

The use of the vacation home, grounds, sports facilities, or swimming pools and/or saunas available is entirely the customer’s responsibility.

The landlord is not liable for temporary failure or malfunctioning of water, electricity, air conditioning, elevators (if available), or sports facilities and/or swimming pools and saunas.

The landlord is not liable for performance deficiencies caused by force majeure. The landlord is not liable for theft/burglary. In the event of unforeseen circumstances or causes not attributable to the landlord that result in the accommodation not being available to the guest for the booked period, the landlord will refund the amount. The landlord cannot be held liable for other failures.

REFUND POLICY – Villa Rondine

If the accommodation is not ready by 4:00 PM on the day of the guest’s arrival and the cleaning service is not completed by 4:30 PM, a refund will be made according to the following formula to compensate for the number of hours the guest could not use the booked accommodation: Refund Amount = (Nightly rate minus extras: 24) * Number of hours the accommodation was not available after 4:30 PM.

In the case of an internet connection disruption, please inform the landlord directly. No refund can be granted for internet disruptions due to provider failure, force majeure, bad weather, or other disruptions.

All accommodations are cleaned by a professional cleaning service after each departure. Additionally, a deep cleaning is carried out at the beginning of each season. The cleaning staff adheres to the high standard required by the landlord for the check-out cleaning. However, it is possible that an item might be missed. If the guest is not satisfied with the cleanliness upon arrival, they can report the issue by 9:00 PM on the day of arrival directly to the staff on-site and simultaneously to the landlord, attaching a photo. The landlord will send the cleaning service the next day to address the issue. No refund can be claimed in this case.

Refunds cannot be claimed for all types of external factors beyond the landlord’s control, such as: construction sites, neighbor issues, noise disturbances, central system problems, disturbances caused by insects, or bad weather.

The landlord of Villa Rondine is committed to providing guests with optimal comfort during their stay. However, they have no influence on subjective factors such as: personal satisfaction with the mattresses in the accommodation, evaluation of the aesthetics of the furniture, quality of soundproofing, etc. Should there be issues with the inventory or damages, please report the problem to the landlord at becker@villarondine.de by 11:00 AM on the day following your arrival. The landlord will replace/repair the reported item as quickly as possible. No refund can be requested in such cases.

Feel free to contact the landlord in advance with any questions regarding the terms and conditions.